Products and Services:
TRACS TeleCom Inc. is unlike traditional telecommunications
companies in that we believe in options, embracing change and most importantly,
customer-specific solutions. Therefore, we offer a variety of business
telephone solutions to our customers based on their needs. This may include
one of our multi-line phone systems like the DASH OPS with built-in features
like:
1) ACD - Automatic Call Distribution:
Description: The ACD is designed for small business
applications of 5 to 30 people. It is ideal for businesses that do not
have a dedicated attendant because it ensures that incoming calls are handled
within a user-definable number of rings. The ACD can be programmed for
Top-down distribution or Round-Robin distribution. This feature allows
for callers to enter a call holding queue rather than hear a busy signal
or be transferred to voice mail.
Benefits: This feature is most beneficial for
businesses that need to handle large volumes of calls efficiently and effectively.
Customers reach the first available person, increasing customer service
and company image. And, while customers are holding they can listen to
promotions and other announcements. The ACD makes sophisticated automatic
call routing capabilities affordable. Alert messages or warnings eliminate
the need for a supervisor to monitor the ACD. Obviously, being able to
route and answer more calls and add-on sales at the same time means increased
sales for any business.
2) Voice Mail and Automatic Attendant:
Description: Our system can act like an electronic
messenger, making sure to accurately record what your callers said and
how they said it. As well, Auto-Attendant that can answer and route incoming
calls, eliminating the need for a dedicated attendant. Voice Mail and the
Auto-Attendant can be programmed in a variety of ways. Voice Mail and the
Auto-Attendant enables callers to: call a specific station, call a group
or department, leave a voice mail message, reach an operator, select prerecorded
informational messages, return to the main AA greeting, access up to 10
AA and access paging through the AA.
Benefits: Voice Mail and AA makes sure that a
caller reaches the person that they are looking for directly and efficiently
and that how and what they said is accurately recorded. In addition, the
AA reduces the need for a human operator to answer in-coming calls, saving
a company time and money. This attendant will never take lunch or breaks.
As well, TRACS TeleCom believes in embracing change.
With the telecommunications industry currently undergoing extraordinary
transformations, TRACS TeleCom is changing too!. TRACS has taken the lead
in bringing a sophisticated PC-based telecommunications technology to the
business customer by becoming the Exclusive Canadian Dealer for the DASH
Open Phone System. This key system is a computer based telephone solution
that combines the best of computers, telephones and voice processing...all
at an economical price.
We realize that new technology can be both a blessing
and a curse therefore our new PC-based system is easy to use and operate
but still enables our customers to handle the large amount of calls. The
telephone is the primary link that businesses have with their customers
therefore it is imperative for us at TRACS to offer our customers the best
and most up-to-date telecommunications technology so that their customers
can reach them promptly and efficiently.
In addition, TRACS TeleCom offers our customers
a unique blend of talent and experience. Our proven leadership team has
over fifty years of combined experience in the telecommunication and computer
fields. Our team is dedicated to advising and consulting with businesses
not only on the technology available but how to apply the technology that
would be best suited for a specific business. Our job at TRACS TeleCom
is making sure that businesses, like yours, have the latest tools to never
miss a call again. Tools like:
CTI - Computer Telephony Integration:
Description: This feature allows the telephone
interface to give you complete telephone control from Microsoft's Windows
desktop. Coupled with this is that the telephone can interface with a number
of applications including Caller Id and Attendant. A business can use the
PC Option Module and a standard phone to command multi-line telephone access...all
with the click of a mouse.
Benefits: The benefits of this feature are many.
Microsoft Word TAPI compliance, simultaneous internal and external communications,
cost-efficiency, and time efficiency are just some of the advantages of
this feature. This feature allows for the integration between the computer
and the telephone. Giving you the power of a PC within a telephone. Some
of the uses of this feature include; pop up messages, connection to the
database, and more efficient handling of every call.
Most importantly, TRACS TeleCom Inc. offers our
customers "customer specific solutions". This means that we make
it our top priority to actually find out what our customers need and how
we can help them implement their decisions. Whether this means utilizing
wireless headsets for a shipping department, consulting with customers
to lower existing telephone costs, or setting up a voice communications
network solution, TRACS TeleCom does it all. We are also pleased to announce
that we are an approved Telus Dealer, therefore, we can now further accommodate
our customers with the products and services of Telus. These include Call
Waiting, Call Accounting, Caller Line Identification, Advantage Service
for Long Distance, Application of Centrex lines behind key systems. etc..
Our knowledgeable staff is committed to ensuring that from the initial
sale, through installation and on-going maintenance, we offer quality products
and services while working cooperatively with our clients.
TRACS
TeleCom Inc. is a Telus Approved Dealer. Click on the logo for a link to
business phone services.
TRACS is
also the DASH Open Phone Systems Dealer in Canada.
